1. Do you offer power-leveling services?
We do offer this service at the moment.

2. How do you level my character?
We assign 2 or 3 expert players to your character to do the leveling; the person playing your character has a very good understanding of how your specific class is played. Your character is primarily leveled via what is commonly known as "grinding," where we play solo simply killing monsters over and over. However we do sometimes do simple quests to obtain experience. We have extensive knowledge of your game's world and know the best areas & quests to level your character as fast as possible.

3. Will you use my character to PK (player-kill) or KS (kill-steal)?
No! We will never involve your character in PKing, KSing, farming or any other behavior that is frowned upon.

4. What do you do if someone sends a tell to my character?
Normally we will respond as if AFK when another player sends you a tell, however if a GM sends you a tell we will say hello to him or her. We can respond in any way you like though. If you have any specific answers you would like us to use, please just let us know and we will be sure to use them.

5. I don't what my guild or friends to know that you are playing my character. What will you do?
They will see you as AFK and we will act so when they send you a tell.

6. Do I keep the money & items gained while you play my character?
YES! We, unlike other power leveling services, do not keep your gold or items.

8. After I pay, how quickly can you start my order?
Normally, we start working on your order within 15m after receiving it. Sometimes our departments can get full and it may take longer for your order to start. You can be assured that once free workers are available, we will start on your order. Remember, we do not use bots or macros and all work is done by a real person.

9. Do you upgrade my characters equipment as he/she levels?
Yes. Any upgrades obtained while leveling your character will be used accordingly.

10. What security precautions are taken to protect my personal information?
We take your privacy extremely seriously. We have systems in place to screen every order and protect who has the given orders information. Information given to us is never disclosed to any third parties and is only given to those in our company who need it to complete your order. Once your order is completed, please do change your password.

11. Are you affiliated with any other gaming companies?
No. We are an independent company that is 100% focused on providing services in massively multiplayer games. We have no affiliations with any game related companies at this time.

12. How do I place an order?
To place an order with us.

Select your game & become familiar with our prices:
World of Warcraft (US), World of Warcraft (EU)

Contact us via live help or e-mail to ask any questions & obtain an exact price for your order.

Pay for your order via PayPal or one of our other available payment options.

Send us your account information (account name, password, character name and server name).

Once payment is confirmed your order will be submitted for processing. We usually start on new orders within an hour of receipt.

14. Is EGAMEGOLD.com affiliated with any game companies?
No. EGAMEGOLD.com is a completely independent company that has emerged as a result of the demand for currency in online games. We do not have any affiliations with any game companies at this time.

1. How to place an order - New Customers.
Placing your first order with EGAMEGOLD.com is easy. Just follow these steps:

1.Select the quantity and Click on the "Add to Cart" link to place the item in your shopping cart found on the various game pages.

If you want to buy more than one item, click back to any of the game pages and repeat the first step. In your Shopping Cart you'll see the items you've added along with the total price. At this point you have several options:

Click "Checkout" when you're ready to place your order and you'll be prompted to enter your shipping and billing address information and delivery time.

Input your current local time for instant delivery

It is very IMPORTANT to provide us with a VALID EMAIL and keep it working till the delivery is completed so that we can contact you for delivery details.

1.Click Submit order and you'll be taken to the Confirmation Page to log on to Paypal account to make payment. If you do not have a Paypal account, please sign up for an account and verify your shipping address.

2.Please include your confirm shipping address in your Paypal payment by selecting the default ship to' option. Your delivery will NOT be processed without a confirmed shipping address. International customers without a confirmed shipping address will be handled on a case by case basis.

3. Click "Pay" to place the order.

You will receive a payment confirmation from Paypal with your ITEM number for your records. Please quote this ITEM number when you enquire about your order status.

5. How do I check on the status of my order?
If you would like to check on the status of your order, simply log onto our live chat and one of our customer service representatives will assist you straight away, in real time.

6. Why does my order require phone verification?
We like to take all possible steps to protect our clients' details as well as the integrity of egamegold. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

Create an Account

1. Creating an EGAMEGOLD. com Account in advance.
You can create an EGAMEGOLD.com account at anytime by following these steps:

1. Click the "My Account" link at the top-right of every page on EGAMEGOLD.com.

2. Fill in your First and Last Name, as well as a phone number.

3. Fill in your desired username and choose a password.

4. Fill in your Billing and Shipping address.

5. Click the "Sign-Up" button! It's that easy!

2.How long does delivery take?
When you place the order on our website, you can choose the delivery time you want. And we will contact with you in the game if everything is ok.

Delivery of the items will be delayed if:

1. Your E-check is still not cleared yet. It can take up to a 4 business day for the funds to be cleared. Delivery will be made after payment has cleared.

2. Insufficient or wrong information is provided. For example, you did not include your in-game character name or you gave the wrong name or wrong server. Delivery can only be made until the right information is given.

Sending a payment without a CONFIRMED shipping address will be at your own risk as we will not make delivery unless we received your confirmed shipping address . We reserve the right to reject your payment if it is sent through a Paypal account without a CONFIRMED shipping address.

NOTE: For larger orders we may require a Western union as payment. Please contact us via Live Help on how to send us money for Western Union payment.

Paypal account balance ?Processing is instantaneous and delivery can be made anytime after we receive the payment in our account.

1. What is PayPal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course IGE. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

2. My shipping address is not confirmed. How can I confirm my shipping address?
Go to www.Paypal.com and click on help , use keyword confirm shipping address in the help search box .

3. I forgot to include my Confirmed shipping address. What Should I do?
Please visit www.Paypal.com and log into the same Paypal account that you placed your order from. Click on the send money' tab and input the following: <![endif]>

4. Why is my shipping address unconfirmed?
PayPal uses an Automated Verification System to verify credit card billing addresses that are entered on the system. An address is confirmed if it is associated with a credit card or can be independently verified by PayPal. Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed. Currently, our system cannot verify most non-U.S. credit card billing addresses.

These types of security measures are unfortunately necessary in an online environment where it is difficult to check someone's identity. In the physical world, sellers can check someone's credit card and driver's license. In the online world, where simple and effective identification tools do not yet exist, we have to take different precautions. We believe that

these safety precautions are in the interest of all our members.

E-checks

2. How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

Safety

1. When purchasing products make sure you are always make your payment ONLY to sales@egamegold.com on our website. Check the spelling! Some scammers use minor variations in spelling to fool you! If someone asks you to send a payment to another address for ANY reason, it's not us!

2.When dealing with EGAMEGOLD.com staff over Live Help, IF YOU ARE ASK TO HAND ANYTHING OVER FIRST before getting something when trading, send an email to sales@egamegold.com with a password for him to repeat to you in a game if you are unsure!

3. An additional safety feature is to click on the Live Help Button on our website. That links you directly to an EGAMEGOLD.com staff.

When you follow the above procedures, your trade or purchase from EGAMEGOLD.com will always be 100% safe!